Shipping Policy

Last Updated: July 2026

At Elvora US, we're committed to delivering your order quickly and securely. Please review our Shipping Policy below for information about order processing, delivery times, and shipping updates.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

• During holidays, promotional events, or periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

Free Shipping may be available during promotional campaigns or on qualifying orders.

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to become available after shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Elvora US is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error, contact us immediately. We'll do our best to update your order before it ships, but changes cannot be guaranteed once processing has begun.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact us and we'll work with the shipping carrier to investigate.

If a package is confirmed lost in transit, we'll assist you with a replacement or refund where applicable.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery.

Include:

• Your order number

• Photos of the damaged item (if applicable)

• A brief description of the issue

We'll resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our support team.

Email: myelvoraus@gmail.com

We're here to help and will respond as quickly as possible.